Our Commitment to Privacy
We appreciate the trust you place in L&M Music, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
L&M Music, Inc.
6228 Airpark Drive
Chattanooga, TN 37408
Toll-Free: 800-876-8638
Phone: 423-894-8289
Fax: 423-894-6045
Email: mike@guitargalleria.com
Contents
Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
- Place an order from our catalogs or on our Web site
- Make a purchase at our retail store
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Create an account on our website
We maintain the data that you provide us, along with a record of your purchases, in a secure database.
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Using Information We Collect
At L&M Music, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Identify your product and service preferences
- Customize our communications to you
- Improve our merchandise selection and customer service
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Information We Share With Others
We contract with other companies to provide certain services, including credit card processing, shipping, web hosting and
email distribution. We provide these companies with only the information they need to perform their services and work closely
with them to ensure that your privacy is respected and protected.
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Cookies
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on
our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you
receive is more relevant to you.
For example, we use cookies to:
- Remember what items are in your Shopping Bag
- Recognize you when you return to our Web site
- Study how our customers navigate through our Web site and which products they request in site searches
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Offers and News
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other
communications from L&M Music or if you prefer to receive them less frequently, please contact us at the address shown
below. If you no longer wish to receive our Email Newsletter you also may contact us at the address below or unsubscribe
using the link provided in each edition of the email.
L&M Music, Inc.
6228 Airpark Drive
Chattanooga, TN 37408
Toll-Free: 800-876-8638
Phone: 423-894-8289
Fax: 423-894-6045
Email: info@landmmusic.com
Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to
identify you correctly. Because we plan our mailings in advance, it may take several weeks for your request to become
effective. If, due to human error, you continue to receive our communications, please contact us again and we will make
every effort to correct the situation.
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Use of Email
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For
example, after you place an order at landmmusic.com, you will receive an email confirmation and, in most cases, an email with
package tracking information.
It is our intent to send you promotional email (our Email Newsletter) only if you have agreed to receive it. Instructions on
how to unsubscribe are included in each edition of the newsletter.
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Updating Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address
above. A limited amount of purchase information also may be available to you. To protect your privacy, we will need to validate
your identity before you update or review your information.
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Site Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a
variety of current technologies and processes for protection of our customer data. We limit the information we provide to
outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted
in a safe, encrypted format. See Security Policy for details.
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Policy Updates
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice.
If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy
policy periodically.
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